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Terms & Conditions

These Terms and Conditions (“Terms”) govern access to and use of the LavanderLife UK website (www.lavanderlife.uk), mobile application, and related services (collectively, the “Platform”) by business customers worldwide.

By accessing, using, registering, or placing orders on the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

About LavanderLife UK

LavanderLife UK is a B2B e-commerce platform offering a range of products, including locally and internationally sourced goods.

Eligibility and Account Registration

  • Users must be legally competent to enter into binding contracts to use the Platform.
  • You are responsible for keeping your login credentials confidential and for all activities under your account.
  • You must provide accurate and up-to-date information at all times.

Use of the Platform

  • The Platform must be used for lawful purposes and in compliance with local and international regulations.

  • You shall not:

    • Misuse the Platform
    • Interfere with its security or operation
    • Introduce malicious code
    • Attempt unauthorized access to systems or data

Products, Orders, and Availability

  • Products are subject to availability.
  • Images and descriptions are for illustrative purposes and may differ slightly from the actual product.
  • Placing an order constitutes an offer to purchase and is subject to approval by LavanderLife UK.

  • Orders may be refused or canceled due to:

    • Pricing errors
    • Stock unavailability
    • Suspected fraud
    • Regulatory or customs restrictions

Pricing and Payment

  • Prices are displayed in the applicable currency or USD as agreed.
  • Any international shipping fees, taxes, or customs duties will be displayed at checkout.
  • Payments must be made via credit or debit cards.
  • LavanderLife UK does not store card details; approved third-party payment providers are used.

Delivery

  • Delivery times are estimates and vary by destination and shipping method.
  • LavanderLife UK is not liable for delays caused by third-party logistics, customs, force majeure, or circumstances beyond its control.
  • Delivery is only guaranteed to serviceable regions, and additional charges may apply for remote or special areas.

Risk of Loss

  • Risk passes to the customer upon delivery unless otherwise required by law.
  • Ownership of products passes after full payment.

Returns, Refunds, and Cancellations

  • Returns, refunds, and cancellations follow the international B2B return policy posted on the Platform.
  • Some products may be non-returnable or subject to specific conditions.
  • Refunds are issued using the original payment method after verification and compliance with applicable laws.

Intellectual Property

  • All content on the Platform, including text, logos, images, software, and databases, is owned or licensed to LavanderLife UK and protected by international intellectual property laws.
  • No content may be copied, distributed, or exploited without prior written consent.

Data Protection and Communications

  • Personal data is processed according to international data protection laws and LavanderLife UK’s privacy policy.
  • By using the Platform, you consent to receive transactional and promotional communications electronically, with opt-out options where applicable.

Limitation of Liability

  • To the maximum extent permitted by law, LavanderLife UK is not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.
  • The Platform and products are provided “as is” and “as available.”

Indemnity

  • Customers agree to indemnify LavanderLife UK from any claims or losses resulting from breach of these Terms or misuse of the Platform.

Suspension or Termination

  • Accounts or orders may be suspended or terminated in case of violations of these Terms, misuse, or legal requirements.

Governing Law and Jurisdiction

  • These Terms are governed by the laws of the United Kingdom, with consideration of international law where applicable.
  • UK courts have exclusive jurisdiction over disputes arising from the Platform.

Amendments

  • LavanderLifeUK may amend these Terms at any time by posting an updated version on the Platform.
  • Continued use constitutes acceptance of the revised Terms.

Severability

  • If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force.